Updated: 12/02/21 – Effective: 01/02/22
We respect your privacy.
Zoomph is a partnerships analytics platform that provides brands, media, athletes, leagues, teams, and agencies in sports, esports and entertainment with the tools to orchestrate their work.
At Zoomph, our mission is your mission. Our customers’ trust and partnership are very important to us. That’s why we refreshed our entire privacy statement to provide more clarity around how we use your information.
As you use and interact with Zoomph’s websites, products, and services, we process information from and about you to provide access to our tools, provide an enhanced experience, and provide support. That means that we collect, use, transmit, store, share, and erase your information.
This Privacy Statement describes how Zoomph processes your information and explains the choices available to you with respect to your information.
If you have any questions or concerns about how Zoomph processes your information or about this Privacy Statement, you can email us any time at firstname.lastname@example.org Additionally, if you’re looking to exercise your privacy rights, you can email us email@example.com.
It’s important to us that you’re able to clearly understand how we process your information and what rights you have under privacy and data protection laws. We’ve completely redesigned our Privacy Statement to make it shorter and simpler, reducing the amount of legalese and defined terms to the extent possible.
In addition, we also clarify when we would be processors of your data and when we would be the controller.
We welcome any questions, concerns, or feedback you may have about the updates to this Privacy Statement.
In situations where our users are subject to our Terms of Service, Subscription Agreement, Master Services Agreement to use Zoomph’s services, Zoomph is the processor/service provider (a provider that processes personal data on behalf of or at the direction of a controller, or other similar designation under the law) and our customer (usually a company or organization) is the controller/business (the entity that decides how and why information is processed) of the information provided to Zoomph via use of Zoomph. In all other cases, Zoomph is the controller of the information.
For example, if you create an account with your corporate email address, your company is the controller of that information.
Zoomph can be used by companies or by individual users:
If you are using Zoomph through your company, educational institution, or with your company email address, your company or educational institution’s own Zoomph administrator is responsible for the accounts associated with that company or institution and can: restrict, suspend, or terminate your access to or ability to use the services, access information about you, access or retain information stored with us (including your feeds, audience content and data about your use of Zoomph), and restrict your ability to edit, restrict, modify, or delete information associated with your use of our products and services.
In situations where individuals are not subject to our Terms of Service, Subscription Agreement, Master Services Agreement to use Zoomph’s services, Zoomph is the Controller. If you as an individual publicly interacts with the owned and operated social profiles of a company, brand, athlete that leverages Zoomph’s services, Zoomph may collect such public social activity on behalf of said company, brand, athlete in compliance with terms-of-use of such data from the third-party provider of the data. Please visit those third-party websites directly for more information on their privacy and data protection practices.
Zoomph processes information we receive directly from you, automatically collected when you use the Zoomph application, or visit one of our websites, or data collected by Zoomph from third parties on your behalf. However, please note that this Privacy Statement does not apply to the processing of your information by third-parties through your use of any third-party integrations available via our services. Please visit those third-party websites directly for more information on their privacy and data protection practices.
Information Zoomph Receives Directly from You
Information needed to create an account
This includes information that is needed for Zoomph to create an account for you and manage your ability to log in and out of Zoomph:
Information you provide to us through your use of Zoomph
Other information you may provide to us when you interact with Zoomph in other ways
You may voluntarily provide us with information when you interact with us in other ways, such as when you directly interact with Zoomph staff, such as our sales, user research, or user operations groups. Zoomph may process:
Information automatically processed when you visit our websites
Information related to your use of Zoomph and our websites
We may also collect the following:
Information Zoomph Receives from Other Sources
Sometimes Zoomph receives your information from third-parties (other individuals, marketing services, social media companies, third-party integrations), which may include:
Zoomph uses your information to operate our products and services, communicate with you, process transactions when you change Zoomph plans, for security and fraud prevention, and to comply with the law. We may process your information to:
Provide services to you and operate our business:
In addition, we use information about your use of Zoomph, account information (such as your email address and name), and information related to third-party integrations to:
Provide you with support and get your feedback
Unless otherwise prohibited by law, we may combine the information that we collect through your use of our products and services with information that we receive from other sources, both online and offline, and use that combined information as set out above.
Aggregated and De-identified data
We may aggregate and/or de-identify information related about you collected within Zoomph so that such information can no longer be linked to you. We may use such aggregated and de-identified data for any purpose, including but not limited to for research and marketing purposes, and may also share such data with customers for analysis.
Legal bases for processing
For more information about the legal bases Zoomph relies on to process your information, please visit our Terms of Service.
We need to share the information we collect about you to make our products and services run smoothly and to operate our business under the following conditions:
We use and share the categories of information we collect from and about you consistent with the various business purposes we discuss throughout this Privacy Statement. We do not share your information with third parties for their own direct marketing purposes. We do not sell your information as defined under applicable law.
Zoomph takes technical and organizational measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure, and so we cannot ensure or warrant the security of that information. We are constantly updating and improving our safeguards, and you can read up to date information about our security practices by visiting our Terms of Service.
When you use Zoomph, some information about you will be stored in the United States. For more information about our EU data storage options, please visit our Terms of Service.
Transfer of Your Information Out of EEA, UK, and Switzerland
When you use our products and services, information about you will be transferred to the United States where the majority of Zoomph’s data processing occurs. We may also transfer information that we collect about you to third party processors across borders from your country or jurisdiction to other countries or jurisdictions around the world.
Zoomph uses appropriate technical and operational safeguards for cross-border transfers of personal data collected in the European Economic Area (EEA), United Kingdom, and Switzerland, as required by applicable local law, including the Standard Contractual Clauses.
Zoomph remains certified under the EU-US Privacy Shield and Swiss-US Privacy Shield, but does not rely on these frameworks to transfer personal data. You can find out more information about Zoomph’s certification under these frameworks here.
We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Statement, to make our products and services available to you, or as instructed by you, unless a longer retention period is required or permitted by law.
Use by children under 16
If you are under the age of 16, you may not have an Zoomph account or use Zoomph’s products or services. We do not knowingly process any information from, or direct any of our products or services to, children under the age of 16.
Marketing Practices and Choices
If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data, such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions, and special events that might appeal to your interests by contacting us at the “Zoomph Contact Info” section below. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails.
Please note that, regardless of your request, we may still use and share certain information as permitted by this Privacy Statement or as required by applicable law. For example, you may not opt out of certain transactional, operational, or service-related emails, such as those reflecting our relationship or transactions with you.
Do Not Track is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our websites for third party purposes, and that is why we provide the ability to opt out, if needed, and adjust your cookie preferences. We do not currently recognize or respond to browser-initiated DNT signals. To learn more about Do Not Track, you can do so here.
Legal Bases for Processing Your Information
Our legal basis under the General Data Protection Regulation (GDPR), a data protection and privacy regulation in the European Union, for collecting and using your information described above will depend on the particular type of information and the specific context in which we collect it. However, some examples of legal bases for processing that we rely on:
Zoomph users from around the world use our products to bring clarity to their partnerships. Regardless of what country you’re located in, we respect your ability to know, access, correct, export, restrict the processing of, and delete your information, and have extended those rights globally. We will not discriminate against you for exercising your privacy rights.
Information About Your Rights
Upon your request, and subject to applicable legal exceptions, we will:
In addition to the rights and information listed above, California consumers and their authorized agents can request information about:
Zoomph does not sell your data, as defined under applicable law, such as the California Consumer Privacy Act (CCPA).
Under Nevada law, certain Nevada consumers may opt out of the sale of information about you. We do not sell your data. However, if you are a Nevada resident you may submit a request to opt out of any potential future sales under Nevada law by email firstname.lastname@example.org. Please note, if needed, we may take reasonable steps to verify your identity and the authenticity of the request.
Exercising Your Rights
We will need to verify your identity and may need to verify your relationship with Zoomph (for example, if you’re an administrator of an Zoomph account and you’re making a request on behalf of another individual) for security and to prevent fraud.
We may take additional steps to verify that you are authorized to make the request. If you are an end user of Zoomph’s services and not a direct customer of Zoomph (for example, your company uses Zoomph and you’re an employee or authorized representative of that company), you should direct requests relating to your information to the administrator of your company’s Zoomph account. We will redirect you to your administrator or notify the administrator directly. To exercise your privacy rights, please email us at email@example.com
Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation.
We will periodically update this Privacy Statement to make sure it accurately reflects our data collection and use practices, our amazing features, advances in technology, or as applicable laws require. We will comply with applicable legal requirements regarding providing you with notice and/or consent when we make such changes, depending on the type of change made.
Zoomph’s mailing address is located at 11654 Plaza America Drive Box 731, Reston, VA 20190. If you wish to contact us or if you have any questions about or complaints in relation to this notice, please contact us at firstname.lastname@example.org. To contact our Data Protection Officer, please email Thomas@zoomph.com.