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Community Management

A thought hub for community managers seeking ways to enrich their communities, and enter new ones, via real-time social analytics.

Social Media Vocabulary 201

February 18, 2014

UX Perspective: Letting Your Audience Define Your Product

February 04, 2014

Do you and your team feel like you’re just taking a shot in the dark when deciding the next feature set for your product? We know it can be tempting Read More

A Guide to Social Platforms

January 23, 2014

In the rush for social media engagement, brands can fall into the trap of thinking that all social sites are the same. But we’re here to say that nothing could Read More

The Best Times To Tweet: Maximize Your Social Reach

January 06, 2014

While having good content is critical in the world of a social media marketer, timing is also everything. In the lightning-paced world of Twitter, sharing content at the right vs. Read More

Social Media Resolutions: 5 Ways to Improve Social Reach

January 02, 2014

Ah, the New Year. Notorious for promises to eat right, hit the gym more, and increase positive action.  But as we were reflecting on the year gone past, we realized Read More

6 Reasons Why Influencers Matter More than Internet Ft

December 04, 2013

Brand recognition in this day and age doesn’t necessarily equate to brand loyalty. Think of it this way: Bitcoin has gotten a major amount of press in the past few Read More

#FacebookDown – What’s a Brand to Do?

October 21, 2013

Take a deep breath, internet users. One of our biggest nightmares came true this morning: Facebook was down. Although Facebook was back running smoothly by midday, the brief inability to Read More

Zoomph Social Media Dynamos: NFL

October 10, 2013

  NFL Engagement Power Rankings With the NFL season fully underway, chatter about all 32 teams is dominating social conversations. But teams have very different strategies for driving engagement and Read More