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Community Management

A thought hub for community managers seeking ways to enrich their communities, and enter new ones, via real-time social analytics.

Social Listening 101 from a Community Manager

January 25, 2016

Community Managers. Some may think we sit behind a laptop, posting Facebook statuses, but no. We eat, sleep and breathe social. We attend to and engage with their online communities Read More

10 Must-Haves for Community Managers in 2016

January 04, 2016

As a community manager, it’s crucial to be on top of your game and always in-the-know about everything in the world of social media. But it can be hard to grapple everything Read More

Saying the Right Thing at the Right Time

June 29, 2015

Once upon a time, a man dressed in black with glasses held up and switched on a shiny object. And everyone watching had their brain wired differently ever after. The Connected Era Read More

7 Steps to Creating Your Personal Brand

April 28, 2015

The following post is by Dom Garrett. Dom is a @MyCMGR Producer, CMGR for @BTCrevolutions and recent #ATX resident!  Dom has worked closely with brands of all shapes & sizes and Read More

Your Questions Answered: Top Tips for User-Generated Content

February 06, 2015

Last week, I was proud to host a webinar with The Social Media Monthly, entitled Keeping It Real: The Value of User-Generated Content.  Because we received an overwhelming amount of Read More

Don’t Touch That Remote! 3 Ways to Keep Twitter Followers From Hitting “Mute”

May 21, 2014

Every experienced Twitter user knows the feeling: you’re following all the right people, but suddenly your timeline overflows. It could be Tweets discussing a game you don’t care about, the Read More

Let Me Dissect A #Selfie: How To Snap Your Brand Into Record Engagement

April 30, 2014

It might be NSFW, but DANG if that Chainsmokers song, Let Me Take A Selfie, isn’t catchy (we’re not going to link it for obvious reasons; feel free to google Read More

The Twitter Trap: Could You Be Spamming Your Followers?

April 15, 2014

Are you the kind of person who Tweets a picture of your sandwich? It’s OK, you can tell us the truth. With more than 500 million Tweets sent each day, Read More

3 Surefire Ways To Tell If You Suck At Tweeting

March 07, 2014

Almost every person and business has a unique ‘voice’ that has been cultivated over Twitter.  But, unfortunately, some voices are—how do I say this delicately—not so great. Even social media Read More