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Community Management

A thought hub for community managers seeking ways to enrich their communities, and enter new ones, via real-time social analytics.

Facebook Live: Defining Leads & Metrics of Success

October 24, 2016

If you had the chance to watch our recent chat on Facebook Live for business, thank you! If you weren’t able to catch it, we’ve dropped the video for you Read More

Meet 4 People-Lovers Who (Naturally) Became Social Media Gurus

October 18, 2016

While social media has evolved into a lucrative tool for businesses, the essence of social media remains quite simple. At its core, social media is social. It’s a haven for Read More

Tips for Being an Engaging Presenter on Facebook Live

October 04, 2016

So, you’ve figured out a schedule and you know why you want to be using live video, but… Read Also: Part 2–Defining the Right Schedule & Format for Your Facebook Read More

Defining the Right Schedule & Format for Your Facebook Live Marketing

September 28, 2016

The first thing many brands do when referring to Facebook Live is say, “yeah, we have an intern that does all that social stuff, we’re good.” Let’s clarify up front: live Read More

Campaigns & Customer Service: The Current State of Hospitality on Social Media

September 23, 2016

Here at Zoomph, we know how important data-driven insights are to your business. That’s why we’ve crafted Zindex, a social media index that provides you with a big-picture look at Read More

Should Your Brand Be on Facebook Live?

September 20, 2016

Since its inception, Facebook Live instantly caught my attention. The ability to become a live broadcaster at any moment of the day is truly a powerful tool. Previously, I had Read More

How to Lose Your Twitter Following in 10 Days

April 28, 2016

Day 1: Be a Buzzkill. Whip out your sentiment chart and narrow in on the red field (hopefully it’s nice and meaty, like this sentiment chart from our Presidential Elections Read More

How to Defend Your Investment in Snapchat

April 21, 2016

Dear reader, I’d like to bet that you’re currently a Snapchat user or have at least heard about the platform before. If neither of those are true, pull yourself out Read More

2016 Community Manager Appreciation Day Recap

January 28, 2016

On Monday, January 25th, the world celebrated Community Manager Appreciation Day, or CMAD. We were honored to work with My Community Manager and sponsor their remarkable 24-hour long event. Realizing Read More